Effective date: August 1, 2026
Monarch Custom Finishes Inc. ("Monarch," "we," "us") respects your privacy. This policy explains what information we collect through our website, chat widget, booking pages, and communications, how we use it, and the choices you have.
When you contact us, chat with us, book a consultation, or request an estimate, we may collect: your name, email address, phone number, project address or city, details about your project (surfaces, square footage, style preferences, timeline), photos you share with us, and messages you send us. We also collect basic website analytics such as pages visited and referral source.
We use your information to respond to inquiries, schedule and confirm consultations and site visits, prepare estimates and invoices, perform and document our work, request feedback and reviews, and, only if you separately opt in, send occasional promotional offers. We do not sell your personal information.
If you provide your phone number and opt in, we may send you text messages such as appointment confirmations and reminders, estimate and invoice notifications, replies to your inquiries, and, with separate marketing consent, occasional offers. Message frequency varies. Message and data rates may apply. Consent to receive text messages is not a condition of purchase. You can opt out at any time by replying STOP, or reply HELP for help.
SMS opt-in data and consent are not shared with or sold to third parties or affiliates for marketing purposes.
We share information only with service providers who help us operate our business (such as our customer relationship management, scheduling, payment processing, and messaging platforms), and only as needed to provide our services. These providers are bound to use your information solely to provide services to us. We may also disclose information when required by law.
We keep customer records for as long as needed to serve you, meet legal and warranty obligations, and maintain business records. We use commercially reasonable safeguards to protect your information.
You may opt out of marketing emails via the unsubscribe link in any email, opt out of text messages by replying STOP, and request access to or deletion of your personal information by contacting us using the details below.
Our services are intended for adults. We do not knowingly collect personal information from children under 13.
We may update this policy from time to time. The current version will always be posted on this page with its effective date.
Monarch Custom Finishes Inc.
Deerfield Beach, FL 33441
Email: [email protected]
Phone: (561) 288-2474